LEVERAGING ADVANCED ANALYTICS TO REDUCE & RECOVER YOUR IT SPEND
THE VISION Like many innovative companies, Virtual Procurement Services (VPS) can trace its inception to just three visionary ideas: identifying what economists refer to as…
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HOW A BUSINESS CONTINUITY PLAN CAN SAVE YOUR ORGANIZATION
We rarely get advance notice that a disaster is ready to strike. Imagine leaving work on a Friday and coming back Monday just to find…
CRYPTOCURRENCY IN GAMING: FACTS AND PREDICTIONS
Cryptocurrency has created quite a stir over the last three years. Since Bitcoin (BTC) hit $20,000 per coin in 2017, crypto has been on a…
SLOTS 201: JACKPOT!
Progressive jackpots are everywhere in slot games. Progressives offer a clear achievable potential for a big win, so it’s no surprise that players gravitate toward…
BLOCKCHAIN: WHAT IT IS AND HOW IT WORKS – PART 1
In the physical world we use centralized, trusted parties that help us identify, validate, authorize, settle and record-keep any type of asset transfer or financial…
IS YOUR FACE A PASSWORD TO THE FUTURE?
When I first heard Apple was building Face ID into its iPhone X as a handy (make that hands-free) method for unlocking the screen, I…
BEYOND THE ANALYTICS
The gaming and leisure industry continues to be extremely competitive with properties consolidating and new entities emerging or slated to join the foray in the…
CREATING A MEMORABLE GUEST EXPERIENCE STARTS WITH EMPOWERING EMPLOYEES
We all know that guests count on employees — not touchscreens — to deliver the incredible experiences that the gaming and hospitality industry was built…
TIPS TO ENSURE SUCCESSFUL DEPLOYMENT BETWEEN OPERATORS & SUPPLIERS
As technology and market demands continually demonstrate exponential growth, industry leaders are forced to adapt to move for-ward and, frankly, catch up to other industries…
GLOBAL TECHNOLOGIES: INTRODUCING WESTERN TECHNOLOGIES TO OVERSEAS MARKETS
Through the past twenty years, I’ve assisted a dozen or so leisure software companies in entering the Asian market. In most cases these firms were…
BUSINESS ARCHITECTURE: A NEW LEADERSHIP DISCIPLINE FOR THE DIGITAL AGE
I was pleasantly surprised a few months ago when I first heard about a new business program being offered by Penn State University’s Business School…
GAMING INDUSTRY: PERFORMANCE REVIEW
The gaming industry has experienced a number of mergers and acquisitions. Most recently, Eldorado Resorts, Inc. (ERI) and Caesars Entertainment Corporation (CZR) announced a merger…
ANTITRUST ANALYSIS OF CASINO MERGERS & ACQUISITIONS: WHAT EXECUTIVES AND IN-HOUSE COUNSEL NEED TO KNOW
The news has been relatively flush with announced or rumored casino mergers and acquisitions. While the industry is familiar with the gaming-related regulatory scrutiny that…
EMBRACE A RISK-BASED APPROACH TO AML / KYC
Anti-money-laundering (AML) compliance is no longer a simple matter of filing procedural reports. Today, regulators expect casinos to know as much about who is transacting…
BEING FIRST
Isn’t it tempting to be first? I love being the innovator, the first across the line, that person who made his or her mark on…
THE ROLE OF PLAYER AND GUEST VALUE IN CASINO HOTEL SUCCESS
Last year set a record for commercial gaming revenues, with the American Gaming Association’s sig-nature research report, State of the States 2019, reporting that nationwide…
YIELDING CUSTOMER SERVICE
While waiting for a leadership meeting to start last week, the topic of shift bids came up and how difficult they can be for the…
CASINO FRAUD, SCAMS, & MISHAPS
The casino industry has a his-tory of being a high-risk environment for fraud and scams due to the fast and furious cash activity, even though…
WEALTH MANAGEMENT STRATEGIES FOR CORPORATE EXECUTIVES
You have worked hard to build a comfortable life for yourself and your family. Your hard work has been rewarded with financial success and, as…
CHASING NEXTGEN COMPUTING
It’s the same old story, your vendor has released a new version of software for one of your mission critical systems but you’re not able…
THE IMPROVEMENT PIPELINE
I’ve been contributing to G&L on and off for the last 10-plus years, and although I may cringe at some of what I wrote 10…
MODERNIZING & MOBILIZING THE GUEST EXPERIENCE
The state of guest satisfaction today is heavily swayed by convenience and access to the things guests want most. As the world becomes increasingly fast-paced,…
HOW ARTIFICIAL INTELLIGENCE WILL AFFECT SECURITY IN THE ENTERPRISE
Artificial intelligence (AI) has become commonplace to describe a computer’s ability to have a level of decision-making or “cognitive” capabilities. This, of course, is a…
PRACTICAL TIPS TO MAKE LIFE EASIER FOR YOUR EMPLOYEES
We’ve all experienced annoying inconveniences at work. Sometimes it feels like the world is conspiring to make work as miserable as possible. I’m not talking…
National Gaming Results for June 2019
For June 2019 vs June 2018, nationwide shows revenue was up. Keep in mind that were it not for states adding new facilities (KY, NJ,…