Heading into the Future of Cashless Gaming
The COVID-19 pandemic has become a catalyst for change. What was once “normal” in the workplace and society at large may never return. Replacing handshakes…
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THE FUTURE OF CASINOS IN A POST-COVID-19 WORLD
History takes note when incompatible perspectives align. When both the religious world and the gambling world came to a simultaneous conclusion that it was time…
TOP 10 BUSINESS CONTINUITY IDEAS FOR BUSINESS
Business Continuity is a topic that is taken for granted much of the time. Smart businesses plan for unexpected things, but even the best of…
ONLINE GAMING AND THE LESSONS LEARNED FOR FUTURE POLICY MAKERS
At the beginning of the year, the world was celebrating the return of the roaring 20s with Great Gatsby-themed New Year’s celebrations and economists forecasting…
THE IMPACT OF THE PANDEMIC ON CASINOS
Many months have passed since our lives were taken over by COVID-19. The casino industry came to a screeching halt as did most all resort…
CASINOS PLAY THEIR NEXT HAND ADDRESSING CUSTOMERS’ HEALTH AND SAFETY EXPECTATIONS
By the time this article is published, most or all casinos will be open again, many for several months, after the coronavirus shutdowns in the…
THE UN-LICENSED COMPETITOR
Do you know with absolute certainty who ALL of your competitors are? Maybe, but now imagine a competitor who provides more convenience than you can,…
THE PERFECT 2020 VISION
“Wow.” I’ve said that word (in my head and out loud) an awful lot in 2020. When I start to consider what is top of…
THE TRANSFORMATION OF TRAVEL
After a century of planes, trains and automobiles, our world is on the verge of a transportation revolution. Electric vehicles have begun driving themselves. Taxis…
EFFECTIVE ADOPTION OF AUTOMATION
One effect that the pandemic has had on Enterprise Information Technology is the increased interest in adopting and implementing automation across the business. There are…
SOCIAL DISTANCING ON THE GOLF COURSE
Improving Golf Operations During COVID-19 It’s been roughly nine months since the arrival of COVID-19, which has severely impacted national economies and sent many companies…
THE REBOUND
As a collegiate basketball player, and life-long fan of the game, I wanted to share my passion with my kids, so I decided to put…
PROFESSIONAL FOODSERVICE: AN ALLY OF PUBLIC HEALTH, NOT A THREAT
Human beings have always gathered together in a common setting to share a meal. We are social animals and sharing in the preparation and consumption…
CROSSING THE CHASM
I am what you would call an early adopter when it comes to technology. I always want the new and shiny device, application, or website…
MANAGING CAPACITY AT YOUR HOTEL MOVING FORWARD
As hotels around the world gradually reopen following closures brought about by the COVID-19 crisis, they face the daunting challenge of balancing the need to…
THE CASE FOR CLEAN AIR TECHNOLOGY
In my early days at Harrahs, when market research was still fairly new to our industry, company executives were quite surprised to find that customers…
THE NEW NORMAL
As we enter the second half of 2020, one thing has become clear – the world is living in a new normal. Just six months…
REVENUE MANAGEMENT IN THE TIME OF THE INVISIBLE ENEMY
In my Summer 2020 G&L piece “Preparing for the Future,” I discussed the economic consequences from the COVID-19 pandemic that revenue management staff would likely…
DISTRIBUTED DENIAL OF SERVICE ATTACKS AND THEIR IMPACTS
Recently, major providers of internet and communication services have seen a major increase of Distributed Denial of Service Attacks (DDoS) that have crippled important services.…
UNDERSTANDING THE IMPACT OF IMPLICIT BIAS IN A MODERN SOCIETY
If you have turned on the television within the last few months, you may have witnessed the “end of days” being portrayed on every major…
MAKING A MARK
This year has been surreal for all of us in the world, let alone the gaming business. It amazes me just how much our community…
CREATING A SAFER WORKPLACE
Ensuring the health and safety of a workforce that serves thousands of guests daily – in the wake of a global pandemic still lingering and…
ASK A RECRUITER: HOW TO OPTIMIZE THE HIRING PROCESS TO ATTAIN TOP TALENT
Wouldn’t it be great if you had a “sixth sense” of knowing you were hiring the perfect employee? Unfortunately, most professionals don’t have that kind…
PLANNING FOR THE RISING COSTS OF HEALTH CARE
Health care costs are rising especially for retirees, and many will need long-term care. Learn the moves you can make to help prepare yourself. Longer…
COVID-19 AND CONTRACTS: DOES FORCE MAJEURE EXCUSE NON-PERFORMANCE?
With COVID-19 infections once again on the rise in many places, causing many jurisdictions to re-evaluate the easing of stay-at-home orders or other restrictions, the…