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SLOTS 201: JACKPOT!

Progressive jackpots are everywhere in slot games. Progressives offer a clear achievable potential for a big win, so it’s no surprise that players gravitate toward…

IS YOUR FACE A PASSWORD TO THE FUTURE?

When I first heard Apple was building Face ID into its iPhone X as a handy (make that hands-free) method for unlocking the screen, I…

BEYOND THE ANALYTICS

The gaming and leisure industry continues to be extremely competitive with properties consolidating and new entities emerging or slated to join the foray in the…

GAMING INDUSTRY: PERFORMANCE REVIEW

The gaming industry has experienced a number of mergers and acquisitions. Most recently, Eldorado Resorts, Inc. (ERI) and Caesars Entertainment Corporation (CZR) announced a merger…

EMBRACE A RISK-BASED APPROACH TO AML / KYC

Anti-money-laundering (AML) compliance is no longer a simple matter of filing procedural reports. Today, regulators expect casinos to know as much about who is transacting…

BEING FIRST

Isn’t it tempting to be first? I love being the innovator, the first across the line, that person who made his or her mark on…

YIELDING CUSTOMER SERVICE

While waiting for a leadership meeting to start last week, the topic of shift bids came up and how difficult they can be for the…

CASINO FRAUD, SCAMS, & MISHAPS

The casino industry has a his-tory of being a high-risk environment for fraud and scams due to the fast and furious cash activity, even though…

CHASING NEXTGEN COMPUTING

It’s the same old story, your vendor has released a new version of software for one of your mission critical systems but you’re not able…

THE IMPROVEMENT PIPELINE

I’ve been contributing to G&L on and off for the last 10-plus years, and although I may cringe at some of what I wrote 10…

National Gaming Results for June 2019

For June 2019 vs June 2018, nationwide shows revenue was up. Keep in mind that were it not for states adding new facilities (KY, NJ,…

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