THE VEGAS EXPERIENCE: SHAPING THE FUTURE OF CASINO DESIGN
Las Vegas is the trendsetter in the worlds of gaming, hospitality, and entertainment. No other destination sets the pace for hospitality quite the same way;…
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CLOUD SECURITY CLIFFSNOTES
Last year’s pandemic dramatically redefined the way we do business. Working remotely became the norm. Computer screens were transformed into conference rooms. And IoT devices…
UNLOCK THE POWER OF CUSTOM DEVELOPMENT
In spite of the best efforts of an entire industry of software vendors, there are always situations where gaps appear between the software we need…
ADVANCED METRICS PART 1: UPAR
As many of you know, I have what is called a slight problem regarding baseball, and more specifically the Chicago Cubs. Some have the nerve…
THE IMPORTANCE OF CLOUD ADOPTION PRINCIPLES
Enterprise Information Technology teams are adopting Cloud Computing at increased rates. Some industries have historically faced fewer cloud adoption obstacles than Gaming and Leisure, but…
INTELLIGENT GUEST SELF-SERVICE
As the pandemic recovery gains momentum, members of our industry are rightfully examining all aspects of their operations, infrastructure, and technology components to ensure they…
MONEYBALL AI
As the old saying goes, “Nobody went to Yankee Stadium to see Babe Ruth bunt.” Fans wanted to see him swinging for the fences to…
SMART TECHNOLOGY
In the 21st century to stay competitive, companies must embrace innovative forms of technology to maintain or gain market share. Because the hospitality industry –…
EVOLVING RISKS IN THE GAMING INDUSTRY
As the casino industry emerges from one of the most difficult periods in its history, operators have a short window of time to assess the…
10 STEPS TO CONTROLLING COSTS IN A HARD MARKET FOR P&C INSURANCE
In his more than 45 years in the insurance industry, Allen Kaercher has written coverage for countless businesses along the Las Vegas Strip – everything…
GAMING: THE POST-COVID PLAYBOOK
Casinos, gambling and betting companies are facing unprecedented shifts in consumer behavior. The pandemic has forced all incumbents to accelerate their path to becoming digital…
INNOVATE OR DIE
The numbers are not right. The growth online – including mobile, social, i-gaming – is off the charts. It’s the savior. Now the future of…
CLEANING THE GARAGE
The other day I was looking at the junk in my garage, going through old boxes of things that I hadn’t seen in years. From…
THE POWER OF CHOICE
Casino Marketing has relied on the same loyalty offers for years. Free Slot Play, Table Bets, Food Offers, Hotel offers, and other items are the…
TECHNOLOGY IN TRIBES & TRIBAL GAMING: A COMPLEX CHALLENGE
Leading a technology team for a modern tribe or tribal gaming and hospitality enterprise is a unique challenge. Unlike strictly commercial gaming, tribes are sovereign…
5 SALES CONTEST INCENTIVES TO MOTIVATE YOUR PLAYER DEVELOPMENT TEAM AND DRIVE REVENUE
Virtually all sales teams offer sales incentives and contests. They are genius. Sales contests tap into the competitive side of all of us. It draws…
SE ASIA, TRAVEL & TOURISM: ADDRESSING THE EVER-CHANGING PANDEMIC
Eighteen months into the COVID pandemic, and we’ve been through so many changes. At the time that I’m writing this, the Delta variant is making…
THE COMPLETE REVENUE MANAGEMENT PLAYBOOK FOR CASINOS
Casinos have a much more complex revenue picture than your typical hotel. Long gone are the days when gambling and buffets were the top attractions.…
ONE LAST COVID PIVOT: GOING FROM SHORT-TERM FIRE FIGHTING TO LONG-TERM STRATEGY
I’m sure your organization functions differently today than it did before the pandemic – maybe differently than six months or even six weeks ago. You’ve…
ZERO TRUST FRAMEWORK
We are living in interesting times in the information security world. On one hand, we have the threat of a new generation of professional hackers,…
HOW PAST EVENTS CAN PREVENT FUTURE CATASTOPHES
When thinking of topics to write for Gaming & Leisure Magazine, I always wonder if I will eventually run out of topics. Perhaps one day…
CONTRACT NEGOTIATIONS: A BUSINESS WORLD PUZZLE WITH NO SQUARE BORDER
This is a three-phase process: Exchanging Information, Bargaining, and The Closing. The process actually first begins internally by gathering required information prior to The Exchange…
THE SALARY WINDFALL
Spoiler alert — compensation in the industry has not changed much in the past decade. Employers and candidates alike rely on research as a basis…
DEMYSTIFYING MEDICARE
The life expectancy for Americans has been marching upwards for decades, reaching 77.8 years in 2020.1 Today, a 65-year old man will live an average…
OPTIMAL DECISION MAKING IN AN UNCERTAIN WORLD
Business leaders are frequently forced to make difficult decisions with incomplete information and uncertain consequences. The goal of this article is to provide an exposure…