Online gaming is growing—and growing fast— due to COVID-19-fueled consumer trends and increasing legalization. This rapid expansion is upending traditional business models, with implications for…
I grew up playing sports. It was always a huge part of who I was. Even now in my 40s, living in a much more…
When someone brings up “teams” in conversation at work, hopefully you have two context views. The first of course is the team of workers at…
Not a month goes by where we don’t hear about the discovery of a high-profile cybersecurity breach like the ones that compromised Sony Pictures or…
We live in incredible times. So many technologies are being developed right now that have the potential to affect our everyday lives in many positive…
An emerging tourism market that has piqued my interest in recent years has been in the Southest Asian country of Myanmar. In the Spring 2013…
We have all heard the saying, “I would be rich if I had a nickel every time blank.” There are a good many of us…
Inertia is the name for the tendency of an object in motion to remain in motion, or an object at rest to remain at rest…
To understand the importance of branding, it is prudent to briefly review the history. Branding can be traced back to ranchers who needed to identify…
Smartphones, as we know them today, are 10 years old. Approximately 45% of the world’s population uses a smartphone (Statista and Census Bureau, 2020) and…
Since the advent of casino loyalty clubs, data has been a core component of gaming revenue management. Loyalty clubs not only boost lifetime value of…
As we celebrate the end of 2020 and look forward to 2021, the hospitality and gaming industry faces many new challenges and opportunities. One of…
Over the last few years, the concept of legitimacy in public safety has been debated and discussed at length. In public safety, the need for…
I know it is strange, but my entire life has been about six more inches. Ever since I turned sixteen, I’ve noticed that I would…
Not Business as Usual, but Who’s Complaining? In March of 2020, my company developed a COVID-19 solution for the Gaming & Hospitality community. It helped…
In our few years of working together, we have witnessed a key competency that is paramount in determining both individual and team success that isn’t…
Excellance in Customer Service. According to the Huffington Post” “Zogby Analytics, in partnership with MSN, recently released its seventh annual customer service survey, which ranked…
Bristol Associates, Inc. in partnership with Spectrum Gaming Group conducted the 20th Annual Casino Gaming Executive Satisfaction Survey in the fall of 2020. The survey…
Retirement, as it’s broadly defined, is a goal. Most people have become comfortable with the idea that they need to save and plan for their…
Prior to the COVID-19 outbreak causing all casinos in United States to close at some point in March 2020, our outlook for gaming revenue growth…
With the fourth quarter of 2020 came the continued response to the COVID-19 health crisis and its effects on gaming markets worldwide. Results depicted declining…
Casinos evolve from COVID-19 reaction to digital reinvention Read more here.
The world of sports wagering in the U.S. is changing at a rapid pace. In the two years since the repeal of the Professional and…
If you are like me, you cringe a little when someone says they think our industry is ready to embrace digital payments and cashless wagering.…
Focusing on compliance with gaming and other regulations is more important that ever. With the economic impact of COVID-19, the need to cut costs could…