SURVEY RESULTS: WHERE REVENUE MANAGERS SPEND THEIR TIME
Even before the pandemic forced shutdowns, working only from home and Zoom-only interactions, the day-to-day of revenue managers was a bit hard for leaders to…
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4 WAYS TO DRIVE CASINO LOYALTY POST-COVID
With the vaccine rolling out there’s optimism 2021 will be a bounce-back year for casinos despite COVID-19 resulting in a vast loss for the industry.…
TAKING A GAMBLE ON THE GREAT OUTDOORS: SHATTERING THE DARK BOX
It’s no secret that the gaming industry, like so many others, is grappling with a host of operational changes strong-armed by the COVID-19 pandemic. In…
2021: WHAT’S MISSING, WHAT’S NEXT & WHAT’S MAKING A COMEBACK
Serendipity (ser·en·dip·i·ty): the faculty or phenomenon of finding valuable or agreeable things not sought for. I’ve always loved this word. For some reason it (and…
MODERN DATA SCIENCE IN THE GAMING INDUSTRY: ANALYSIS, PREDICTION, & OPTIMIZATION
The gaming industry is being modernized through a collection of computational tools and methods falling under the umbrella of “data science.” The usage of “data…
MAKING THE MOST OF THE DIFFICULT DOWNTURN
One year ago, everything changed as we knew it – the way we lived, the way we worked, the way our kids were educated. Everything…
CASINO REVENUES DURING THE GLOBAL PANDEMIC
Casinos joined the entire entertainment industry in suffering through 2020 and beyond. I have a great idea. Why don’t we close down all non-essential businesses…
ESG IS HERE IS THE GAMING INDUSTRY READY?
Environmental, social, and governance (ESG) reporting has been increasing in prevalence for several years. A new administration and increasing focus from investors are spurring the…
THE EXTINCTION OF THE YELLOW PAGE DIRECTORY
Did you even notice? (I did not.) The “Yellow Page” directory printed for the last time in January 2019. When Did It Begin? The first…
BELLA(ISSIMO): THE ART OF CUSTOMER LOYALTY
Your business looks a lot different than it did a year ago. And it will look different a year from now. Now more than ever,…
PULLING BACK THE CURTAIN ON OPEN APIs FOR HOSPITALITY
Integrated gaming resorts have probably the most complex ecosystem of technology products in hospitality. CIOs and IT departments are challenged to bring new offerings into…
STRATEGIC SCHEDULING
In the last issue, the topic of Microsoft Teams was beaten into the ground. If you are not using Teams, shame on you. However, this…
BARBADOS: AN ISLAND OASIS
Barbados is known for a number of things, including their idyllic tropical beaches, their surf, and as the birthplace of rum. When on the island…
DATABASE MARKETING PART ART – PART SCIENCE
Database marketing is part art and part science. The science is typically sought out through segmentation. Within each segment you can define test and control…
THE END OF CASINO BLOCKS: RETHINK YOUR CASINO REVENUE STRATEGY FOR A TOTAL REVENUE WORLD
Casinos have a much more complex revenue picture than your typical hotel. There are rooms, a gaming floor and more on-site amenities, such as spas,…
PHISHY SCAMS A PROBLEM THAT CONTINUES TO GROW
If you’re like me, you’ve probably seen a whole lot of phishing attempts come your way especially during the current COVID pandemic. It seems that…
MASS SHOOTINGS AND THE IMPACT ON BUSINESS
There are many aspects of life that Americans miss from pre-pandemic times. Activities we took for granted, like eating in a restaurant, watching a live…
DATA PROTECTION FOR GAMING AND LEISURE
The pace of data growth continues to increase across all industries. IDC projects a Compounded Annual Growth Rate (CAGR) of data created at over 23%…
ANTITRUST ENFORCEMENT IN THE BIDEN ADMINISTRATION: FIVE THINGS TO WATCH
Antitrust continues to be hot news, as the Biden administration appears poised to significantly enhance antitrust enforcement over the next four years. Although the headlines…
WHAT’S NEXT AND WHAT’S NEW? A HODGEPODGE OF THOUGHTS & QUESTIONS
As I write this article, I find there is a lot on my mind. Spring has sprung and it seemed a good time to ponder…
ENDLESS STRING OF EVENTS
I was asked the other day why I didn’t seem affected by all the changes to the COVID restrictions, politics, and basically everything. Sometimes I…
THE COMEBACK OF THE GAMING INDUSTRY
THROUGH THE LENS OF AN EXECUTIVE RECRUITER The light at the end of the tunnel has come sooner than anticipated in the Casino Gaming industry.…
WHAT TO FOCUS ON IF YOU’VE BEEN LAID OFF
Whether you expect it or not, losing your job always leaves you shaken up and doubtful about your future. When, on top of that, you…
BECOMING AN ENTREPRENEUR
Five Critical Strategies for Strengthening Your Business As a small business owner, you are playing a big role in driving our nation’s economy. According to…
2021 NATIONAL GAMING GROWTH FORECAST
Our 2021 forecast updated to include COVID-19 impacts is: While not as materially meaningful as compared to prior years, we are seeing full year 2021…