AN ICONIC LEISURE EXPERIENCE ON THE EAST SEA
Sometimes there’s a gem of a place that catches one’s interest, and becomes a favorite that stands out amongst others. During my many travels through…
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ARE YOU READY FOR THE CONVERGENCE OF GAMING, SPORTS, AND MEDIA?
Who Are The Players? The core of the convergence we’ve witnessed to date has centered around three industries – casino gaming, sports (teams and leagues),…
U.S. iGAMING REVIEW
The world of iGaming in the U.S. is exploding! While online casino gaming has been widely deployed internationally, the U.S. has lagged behind in approving…
ALEXA, WHAT IS A ROBOT CREEP?
Over the past 20 years, we’ve heard a lot about how robots – and automation of every kind – will improve the future. Amazon describes…
TECHNOLOGY LEADERS’ GUIDE TO ENABLING ARTIFICIAL INTELLIGENCE
Enterprise Information Technology Leaders need to effectively operate today while planning to support a changing future. This has never been an easy job, and over…
20 YEARS OF G&L
Like many of us, I am sure when someone says that G&L has been around for 20 years a couple thoughts pass through one’s mind.…
WHY DO YOU NEED A CLOUD MIGRATION PLAN?
Many organizations in the hospitality, gaming, and leisure space still use business applications that are “on prem.” On-premise means the application sits on a computer…
IS “BEST OF BREED” THE BEST APPROACH?
We’ve all been indoctrinated to — and supportive of — adopting best-of-breed as it relates to technology. But in doing so, we sometimes fall into…
THE FUTURE IS NOW
There have been numerous transformations in casino gaming namely due to technological advancements. When I first started in the business some 30 years ago, games…
DIGITAL MARKETING STRATEGIES FOR THE POST PANDEMIC PATRON
The impact of COVID-19 on the travel industry has been enormous, and resort casinos are no exception; according to the American Gaming Association, U.S. casino…
WHAT IS THE PRICE AND VALUE OF VANITY
True tale of a vanity number: Over 20 years ago, I worked for a company in Totawa, New Jersey. The company transported body parts to…
EXAMINING VALUE
Value buying has become part of the customer buying habits for many years now. No doubt we’ve seen a major pivot in the hospitality industry…
THE THREE LEGGED STOOL
Over the past few years, we have seen exponential change across industries, faster and more frequently than ever before. It is now the norm for…
TOP 7 POWERHOUSE BENEFITS OF CRM & RMS INTEGRATION
After 18 months of shut downs, social distancing requirements and uneven re-opening schedules, the ability for casinos to optimize guest revenues is more important and…
OVERCOMING HIRING CHALLENGES IN A CANDIDATE-DRIVEN MARKET
There is a universal sentiment that companies across the United States are currently struggling in the hiring department. According to our executive search firm’s recent…
ARTIFICIAL INTELLIGENCE ASSISTED ATTACKS
In this brief article I’d like to bring attention to an evolving cyber threat that has the potential to affect us all in one way…
THE DRAMA (AND DANGERS) OF COVID MANDATES ON YOUR ORGANIZATION
Ah, COVID, the gift that keeps on giving. What started as a two-week period to “flatten the curve,” has turned into a year and a…
TOOLS FOR MAKING DIFFICULT DECISIONS
Managers in the gaming industry are often forced to make difficult business decisions. Decision makers can benefit from having a set of tools to ensure…
ZOMBIE KILLER
So that you understand where I am coming from in this article, it is necessary to give you a little of my resume. When I…
A NEW REPORTING MODEL
Gaming & Leisure turns 20 and this year also marks 40 years since I joined Harrah’s and started my first job in the hospitality industry.…
PORTFOLIO DIVERSIFICATION 101: WHY IT’S IMPORTANT TO DIVERSIFY YOUR INVESTMENTS
“Diversification” is probably one of the first terms you see whenever you read about strategies for smart investing. But are you clear on exactly what…
2021 NATIONAL GAMING GROWTH FORECAST
As of June , despite vaccines being distributed and other mitigation processes, more cases more cases are being recorded and the tone is generally pessimistic…
GAMING INDUSTRY: DOMESTIC REVENUES SOAR TO NEW HIGHS
The third quarter of 2021 saw further recovery from the economic impacts of the COVID-19 pandemic as the majority of the commercial gaming markets reported…
THE VEGAS EXPERIENCE: SHAPING THE FUTURE OF CASINO DESIGN
Las Vegas is the trendsetter in the worlds of gaming, hospitality, and entertainment. No other destination sets the pace for hospitality quite the same way;…
CLOUD SECURITY CLIFFSNOTES
Last year’s pandemic dramatically redefined the way we do business. Working remotely became the norm. Computer screens were transformed into conference rooms. And IoT devices…