OMNICHANNEL THE FUTURE OF GUEST ENGAGEMENT AND EXPERIENCE
If you’re not already hearing it, you soon will be. The phrase “omnichan- nel” is finding its place in our industry – in workshops and…
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STATISTICS: NATIONAL GAMING RESULTS
2019 National Gaming Growth Forecast The drivers for the casino gaming industry are employment, income and to a lesser extent gas prices, we find these…
SLOTS 202: INTEGRATED PROGRESSIVES
In “Slots 201: Jackpot!” we covered some of the high level differences between progressive links, and how most progressives are awarded in slot games. In…
BLOCKCHAIN: WHAT IT IS AND HOW IT WORKS – PART 2
In the 2019 Fall edition of Gaming & Leisure Magazine, “Blockchain: What It Is and How It Works – Part 1,” we reviewed what blockchain…
THE FUTURE IS FASTER THAN YOU THINK
The biggest challenge facing technology columnists in today’s hyperlinked/hyperdrive world is this: From the time an article is submitted to the time it appears in…
YOUR GUESTS EXPECT A GREAT TIME – IS YOUR TEAM EMPOWERED TO DELIVER A GREAT EXPERIENCE?
In any industry, putting your people first isn’t just good for employees — it’s good for business. This motto is especially true in the gaming…
2019 G&L GAMING AND HOSPITALITY INDUSTRY AWARDS
2019 has brought in another stunning group of nominations for the G&L Gaming & Hospitality Annual Industry Awards. The varieties of systems submitted were particularly…
THE POWER OF SPORTS
Ever since the Professional and Amateur Sports Protection Act (PASPA) of 1992 was overturned in May of 2018, the gaming industry has been focused on…
THE GROWTH OF ESPORTS IN ASIA
For those of us in the gaming industry, we have seen a steady growth in esports participation and viewership in recent years, and it’s worth…
GAMING INDUSTRY: PERFORMANCE REVIEW
With the third quarter of 2019 officially wrapped up, a number of the world’s largest gaming operators shed light on industry trends in both U.S.…
KIRK VS SPOCK
This is an interesting topic for me, because it is such a hard thing to put into words – let alone down on paper –…
TOP 7 POWERHOUSE BENEFITS OF CRM & RMS INTEGRATION
After logging a fourth consecutive year of gaming revenue growth in 2018, a surge in new commercial casino properties and increasing competition are making the…
SECURITY THROUGH INFORMATION SHARING
We should talk. Seriously, our organizations and security teams need to embrace an important business change and start communicating with each other about both physical…
DON’T FORGET ABOUT CAPITAL GAINS
You likely hope the investments you hold will rise in value. Still, you have to be aware of how capital gains in the value of…
HOW AUTOMATION WILL CHANGE HOSPITALITY
We are certainly at a cross-roads regarding technology; the ability to use automation to make our lives easier and having that very technology eliminate the…
LEVERAGING ADVANCED ANALYTICS TO REDUCE & RECOVER YOUR IT SPEND
THE VISION Like many innovative companies, Virtual Procurement Services (VPS) can trace its inception to just three visionary ideas: identifying what economists refer to as…
HOW A BUSINESS CONTINUITY PLAN CAN SAVE YOUR ORGANIZATION
We rarely get advance notice that a disaster is ready to strike. Imagine leaving work on a Friday and coming back Monday just to find…
CRYPTOCURRENCY IN GAMING: FACTS AND PREDICTIONS
Cryptocurrency has created quite a stir over the last three years. Since Bitcoin (BTC) hit $20,000 per coin in 2017, crypto has been on a…
SLOTS 201: JACKPOT!
Progressive jackpots are everywhere in slot games. Progressives offer a clear achievable potential for a big win, so it’s no surprise that players gravitate toward…
BLOCKCHAIN: WHAT IT IS AND HOW IT WORKS – PART 1
In the physical world we use centralized, trusted parties that help us identify, validate, authorize, settle and record-keep any type of asset transfer or financial…
IS YOUR FACE A PASSWORD TO THE FUTURE?
When I first heard Apple was building Face ID into its iPhone X as a handy (make that hands-free) method for unlocking the screen, I…
BEYOND THE ANALYTICS
The gaming and leisure industry continues to be extremely competitive with properties consolidating and new entities emerging or slated to join the foray in the…
CREATING A MEMORABLE GUEST EXPERIENCE STARTS WITH EMPOWERING EMPLOYEES
We all know that guests count on employees — not touchscreens — to deliver the incredible experiences that the gaming and hospitality industry was built…
TIPS TO ENSURE SUCCESSFUL DEPLOYMENT BETWEEN OPERATORS & SUPPLIERS
As technology and market demands continually demonstrate exponential growth, industry leaders are forced to adapt to move for-ward and, frankly, catch up to other industries…
GLOBAL TECHNOLOGIES: INTRODUCING WESTERN TECHNOLOGIES TO OVERSEAS MARKETS
Through the past twenty years, I’ve assisted a dozen or so leisure software companies in entering the Asian market. In most cases these firms were…