UNDERSTANDING ACADEMIA: THE RESEARCH BEHIND SPORTS WAGERING IN AMERICA
The world of sports wagering in the U.S. is changing at a rapid pace. In the two years since the repeal of the Professional and…
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PAYMENT MODERNIZATION FOR CASINO COMPANIES: THE TIME IS (FINALLY) RIGHT
If you are like me, you cringe a little when someone says they think our industry is ready to embrace digital payments and cashless wagering.…
THE RISK OF IGNORING REGULATORY COMPLIANCE FOR CASINOS
Focusing on compliance with gaming and other regulations is more important that ever. With the economic impact of COVID-19, the need to cut costs could…
THINK BIG NOW
The gaming and hospitality industry in the U.S. looks to be primed for some big changes in the next year or two. We see sports…
THE SOFTWARE LIFECYCLE
What do you think of when you hear Scrum, ScrumMaster, Ceremonies, Scope Creep, and Sprint Planning? Do you think of a group of friends grabbing…
GETTING IN TOUCH WITH TOUCHLESS TECH
Every crisis yields entrepreneurial opportunities. This year’s COVID crisis is driving businesses in the hospitality industry to quickly seek out new technologies and novel approaches…
WHAT DO WE DO NOW?
Hopefully you have been relatively unscathed by the “Rona,” and like myself, are back in the office after a prolonged furlough or were lucky (?)…
THE DATA DRIVEN GAMING AND LEISURE ENTERPRISE
It is widely, if not universally, understood that to compete effectively today and into the future, organizations need to transform into “Data Driven Enterprises.” Data…
2020 G&L GAMING & HOSPITALITY INDUSTRY AWARDS
2020 was perhaps one of the toughest years in history; however, our suppliers demonstrated wonderful resolve and brought forth a bevy of nominations for high…
VPS: INTRODUCING THE FIRST EVER GROUP SAVINGS ORGANIZATION
Virtual Procurement Services (VPS) began, like many technology success stories, when its founder, Scott Robins, realized that a new approach to old ways of doing…
2020 S.E. ASIA GOLF TOURISM DURING COVID
With this issue we bring 2020 to a close and usher in 2021 with hopes for a much brighter year. The COVID-19 pandemic has drained…
THE ZERO TOUCH TECH REVOLUTION IN F&B
It’s not completely clear how easily the coronavirus spreads on surfaces—the CDC says that it’s possible to become infected by touching a virus-covered surface and…
INNOVATION IN FOODSERVICE
While public health experts believe a vaccine for COVID-19 may be available early next year, the foodservice industry is better served planning for a continuation…
THIS IS EXACTLY THE TIME
Closed restaurants, cancelled concerts, machines turned off, hotels running at 50% or less capacity, events simulcasted – a new normal in gaming. As casino resorts…
MANAGING EFFECTIVE CAPACITY AT YOUR HOTEL
As hotels around the world gradually reopen following closures brought about by the COVID-19 crisis, they face the daunting challenge of balancing the need to…
MOBILITY: MAINTAINING GUEST SERVICE EXCELLENCE IN A SELF-SERVICE WORLD
Excellent guest service has been the bedrock of the hospitality industry since ancient travel times and remains so today. Guests enjoy being recognized, rewarded, and…
REIMAGING HOSPITALITY
With the pandemic still apart of our daily lives, the fact remains that decisions will need to be made soon as to how our industry…
MANAGING WORKPLACE DE-ESCALATION TECHNIQUES IN 2020
Being number one is often a good thing. It is prestigious, envied or “the best.” Being number one is about being ready—about preparing to go…
THE RESILIENCE OF CASINO GAMING EXECUTIVES
Change is our only constant. However, when we experience a shift as drastic as the COVID-19 pandemic, acclimating to a new, suitable routine can be…
SECOND-HAND CORONA
I didn’t think that I could get the Coronavirus, but it turns out I did. My temperature never went up a degree, and I never…
5 STEPS TO AVOID IN RETIREMENT
After a lifetime of planning and saving, you’re finally on the verge of retirement. However, retirement planning doesn’t stop just because you’re beginning to draw…
INFORMATION TECHNOLOGY FINANCIAL MANAGEMENT
As I write this edition’s article, I am reminded it is not only fall, but also budget season for most IT Directors. So, it seemed…
TELECOMM AUDIT REFUNDS
This article will focus on when an audit should be done and expectations. This article is written with general information, to inform the reader; to…
2020 NATIONAL GAMING GROWTH FORECAST
Prior to the COVID-19 outbreak causing all casinos in United States to close at some point in March 2020, our outlook for gaming revenue growth…
Heading into the Future of Cashless Gaming
The COVID-19 pandemic has become a catalyst for change. What was once “normal” in the workplace and society at large may never return. Replacing handshakes…