By any measure, 2025 was a transformative and busy year for hospitality technology. Across casinos,…
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Here’s a question: Are we building AI that makes us smarter, or are we accidentally…
The cybersecurity landscape has never been more precarious. As organizations race to deploy autonomous AI…
“AI accelerates everything — including risk.” AI ADOPTION STARTS WITH READINESS The often-cited Benjamin Franklin…
When I was in the 9th grade, girls were required to take typing/typewriter class. We…
Recently the better half and I spent the weekend at the Disneyland and California Adventures…
When casinos first opened, player development was informal and largely relationship driven. Pit bosses and…
As we finish the first quarter of 2026, the gaming and hospitality landscape is on…
Coaching my son’s eight and under basketball team has reminded me of a lesson I…
Casinos have always operated in a high-risk environment. Large transaction volumes, valuable customer data, and…
When MGM Resorts suffered a ransomware attack in 2023, they were fully compliant with gaming…
Ransomware and sophisticated malware attacks have evolved into the most disruptive force in modern cybersecurity.…
I love structure. I guess it is something I picked up in the Navy, because…
Any credible source of hospitality industry data confirms what already appears self-evident: faced with softening…
Every employer wants to feel confident that they are choosing the right person for a…
How You Can Mitigate the Different Types of Risk in Your Portfolio When you invest…
As I shared in my publisher’s letter, we just held our North American Leadership Congress,…
Overall brick/mortar growth for properties (especially regional properties) open a year or longer has been…
Selected Market Indicators JANUARY 2026 The AGEM Index fell by 15.69 points to 1,815.99 in…
Through the close of 2025, the global gaming industry expanded, with domestic operators acheiving record…
We have an exceptional edition this spring to kick off 2026, most notably sharing a…
Casinos and resorts are built on guest service and service delivery. When players are trying…
Casinos are in a high-stakes environment: player acquisition costs are rising, competition is fierce, and…
In gaming and leisure, every second matters. Guests expect seamless experiences, and operators can’t afford…
I’ve been in enough conference rooms to know the pattern by now. Someone from leadership…