BRIDGING THE GAP BETWEEN ANALYTICS/OPERATIONS AND DECISIONS
Recently, we realized that in past articles we have written, we have described on an individual basis many facets of a well-rounded analysis process and…
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HOW YOUR CASINO CAN BENEFIT FROM AN IT ASSESSMENT
It’s more important than ever for casinos to ensure their technology platforms and IT software are compliant and up to date. The casino industry is…
SIX STEPS TO MAKING ANALYTICS WORK FOR YOUR ORGANIZATION
The hospitality and gaming industry has made dramatic progress in using data and analytics to advance the balance between guest experience and profitability. Technologies such…
BERMUDA: THE NEXT GAMING FRONTIER
An interview with Richard Schuetz, Executive Director of the Bermuda Casino Gaming Commission Known for its pristine beaches and crystal clear waters, exotic Bermuda has…
GAMING, COFFEE AND SLANG: TIPS FOR TRAVELING IN AUSTRALIA
Recently, I traveled to Australia on a business trip to exhibit at the Australian Gaming Expo(AGE) and to meet with some of my clients. I…
DECONSTRUCTING THE FORMULA FOR GREAT GUEST EXPERIENCES VIA POS MOBILITY
Stating the blatantly obvious, customer happiness matters. The greatest luxury property can receive 1-Star as a result of bad service. Beautiful, lushly landscaped pools or…
DATA CENTRIC SECURITY MODEL AND WHY IT MATTERS
In a recent survey of attendees at the annual Black Hat Security conference, 77% responded that they believe no passwords are safe from hackers or…
BASIC CYBER SECURITY BEST PRACTICES
Cyber risk is now part of our everyday lives. It seems that high-profile breaches happen every day, and they are a grim reminder that it’s…
2016 SALARY INDEX & CASINO UPDATE
As of this writing the presidential race is neck and neck between Hillary Clinton and Donald Trump, and by the time you read this the…
(MY) YEAR IN REVIEW
At the time I am writing this, I still don’t know who will be our next President. Certainly that outcome would influence anyone’s year in…
SINGLE PARENTS, FOLLOW THESE STEPS TO HELP PROTECT YOUR CHILDREN
The responsibilities of single parents make their estate planning needs distinctly different from those of a married couple. With no surviving spouse to provide for,…
IS DIGITAL ADVERTISING REACHING A TIPPING POINT?
The steady shift in advertising dollars from traditional media like TV to digital media like Facebook and YouTube seems like a nobrainer. Ad dollars chase…
NATIONAL GAMING RESULTS, UPDATE
August was Declining Month August 2016 as compared to August 2015 showed the calendar losing a Saturday and Sunday while gaining a Tuesday and Wednesday.…
GAMING INDUSTRY:PERFORMANCE REVIEW
Given the focus on recent expansions taking place in global gaming markets, I thought it was important to share some of the latest trends within…
BEACON TECHNOLOGY IN HOSPITALITY
There has been lots of buzz about the impact that beacon technology can and is having on the retail industry. And in case you somehow…
WHITE SPACE FOR ANALYTICS IN THE HOSPITALITY AND GAMING INDUSTRIES
Analytics has considerable untapped potential to contribute to the bottom line in the hospitality and gaming industries. There are several categories of analytics which may…
USING mROI TO DRIVE EFFICIENCY IN MARKETING PROGRAMS
In our last article, we started to denote the process for building mROI. We discussed how to evaluate your mROI (marketing ROI for every $1…
TRIBAL GAMING – THE LAST 15 YEARS
Thank you G&L for 15 years of insight, industry perspective, visually stunning editions, collaboration of an industry and most of all… for your friendship! You…
2016: A CHAT BOT ODYSSEY
Who would’ve guessed back in 2001 that, 15 years later, IBM would be a company struggling for relevancy, and Apple would grow into a global…
AFFINITY GAMING WINNING WITH NEW CEO
Affinity Gaming is on a winning streak these days thanks to a new direction for the company and a new CEO. Located in the heart…
A 15 YEAR RETROSPECTIVE OF INTERNATIONAL GAMING AND HOSPITALITY
Wishing a very happy 15th Anniversary to Gaming & Leisure. It’s been nice to see the G&L’s growth through the years. During this time, I’ve…
A GRIM REALITY
Over the past 15 years, G&L has delivered some of the best information in the marketplace quarter after quarter. Delivering critical information, new perspectives and…
A LOOK BACK AND A PATH FORWARD: DIGITAL TRANSFORMATION AND HOSPITALITY
If we look back over the past 15-20 years, things have changed dramatically in the area of hospitality technology. The explosion of devices is evolving…
DOING MORE WITH LESS IN POS
Our industry is in the middle of a major pivot. It’s an exciting time to be in hospitality. The Last 15 Years = Doing More…
WHAT’S NEW? THE LAST 15 YEARS OF LEADERSHIP
How does one become a leader? Although human beings have been studying leadership for millennia, the academic teaching of leadership to business people has only…