LEADING AT-RISK EMPLOYEES: THE WORKPLACE SAFETY CRISIS
You do not have to work in the law enforcement field to understand the inherent dangers that come with the profession. Turn on any nightly…
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THE DATA COMPANY WITH SLOTS AND TABLES
I have been in gaming for what seems to be forever. I started off at Morongo in Southern California, a really nice property close to…
MODERN FACIAL RECOGNITION & ITS IMPACT ON GAMING OPERATIONS
In the 1960s, Woodrow Wilson Bledsoe developed a system to classify photos of faces by hand and then used something called a RAND tablet to…
NATIONAL GAMING RESULTS
2020 National Gaming Growth Forecast The drivers for the casino gaming industry are employment, income and to a lesser extent gas prices, we find these…
WILD WILD WIN
Wilds! People love wild symbols in slot machines, and for good reason. When they land on screen it means a WIN! In this article we…
THE SECURITY OF CLOUD COMPUTING
Cloud computing is probably one of the most disruptive technologies affecting our information systems business models. It comes with the promise of long-term reductions in…
CRM LANDSCAPE IN GAMING & LEISURE SURROUNDING HOSPITALITY
In October 2019 at the Gaming & Leisure Roundtable, the discussion centered around what was key and pertinent going into 2020 during the Roundtable. A…
TECH TRENDS FOR THE ROARING TWENTIES
A century ago, the Roaring Twenties was a time in America when economic growth, technological change and the loosening of social codes encouraged a lively…
THE NEXT DECADE OF DIGITAL TRANSFORMATION: FINDING THE BALANCE BETWEEN COMPANY, CUSTOMERS, & CULTURE
Over the past decade, the rise of hospitality tech companies like Airbnb and TripAdvisor have fundamentally rewritten the rules for traditional employers in the industry—many…
REVENUE MANAGEMENT FOR GOLF
Golf has been an industry that has regularly followed business trends and models from the travel industry, often a few years after the practice has…
ANTITRUST AND EMPLOYMENT: AVOIDING “NO-POACH” PITFALLS
In gaming and hospitality, your employees—general managers, dealers, security staff, foodservice staff, and cleaning crews—are critical to running the business and providing high-quality service to…
MOUSE THE TRUCK DRIVER
A few years ago, I left for a job interview from my job at the time, and as you would guess, I didn’t want my…
RESULTS FROM THE 19TH ANNUAL CASINO GAMING EXECUTIVE SATISFACTION SURVEY
The 19th Annual Casino Gaming Executive Satisfaction Survey was conducted by Bristol Associates, Inc. (www.bristolassoc.com) in partnership with Spectrum Gaming Group (www.spectrumgaming.com) in the fall…
DON’T SAY NO
How many times have you seen this happen? A member of the end user community calls your help desk and asks for some assistance with…
THE 2020 TECH FORECAST FOR HOTEL-CASINOS
It’s January and that means kicking off the new year with a glimpse into the trends, technology shifts and hot topics that will shape our…
WHAT GUESTS CRAVE SIMPLE WAYS TO CREATE CUSTOMIZED CONVENIENCE
As we shift into gear at the start of a new decade, the single most influential factor to the evolution and innovation of restaurant technology…
YOU WORK HARD MAKE YOUR 401(k) PLAN WORK HARDER
Life expectancy continues to expand, thanks to new advances in medical care and a focus on better health habits. A longer life often means more…
SIGHTS AND SOUNDS OF TRAVEL EVOLUTION
I’ve been traveling now for almost 30 years, and each time my alarm goes off at 4 a.m. to catch a flight I wonder why…
SECURITY TRENDS AND STRATEGIES FOR 2020
In this next year security professionals will be faced with new challenges that will also provide new opportunities. This article will focus on what trends…
OMNICHANNEL THE FUTURE OF GUEST ENGAGEMENT AND EXPERIENCE
If you’re not already hearing it, you soon will be. The phrase “omnichan- nel” is finding its place in our industry – in workshops and…
STATISTICS: NATIONAL GAMING RESULTS
2019 National Gaming Growth Forecast The drivers for the casino gaming industry are employment, income and to a lesser extent gas prices, we find these…
SLOTS 202: INTEGRATED PROGRESSIVES
In “Slots 201: Jackpot!” we covered some of the high level differences between progressive links, and how most progressives are awarded in slot games. In…
BLOCKCHAIN: WHAT IT IS AND HOW IT WORKS – PART 2
In the 2019 Fall edition of Gaming & Leisure Magazine, “Blockchain: What It Is and How It Works – Part 1,” we reviewed what blockchain…
THE FUTURE IS FASTER THAN YOU THINK
The biggest challenge facing technology columnists in today’s hyperlinked/hyperdrive world is this: From the time an article is submitted to the time it appears in…
YOUR GUESTS EXPECT A GREAT TIME – IS YOUR TEAM EMPOWERED TO DELIVER A GREAT EXPERIENCE?
In any industry, putting your people first isn’t just good for employees — it’s good for business. This motto is especially true in the gaming…