FAQS OF UNCLAIMED PROPERTY & ASSET RECOVERY
What is Unclaimed Property? Unclaimed Property or Deposit Recovery are funds that have not been returned or claimed by an organization/business or an individual. This…
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GAMING INDUSTRY:COVID-19 IMPACT ASSESSMENT
Gaming markets worldwide continued to grapple with the effects of the COVID-19 outbreak and related response through the second quarter of 2020. In the latest…
SPORTS WAGERING THE ADVENTURE CONTINUES
Sports wagering has hit the ground running and is accelerating fast. With over 10 states now offering sports betting, the opportunity to wager on sports…
GAMING IN A POST COVID-19 WORLD
As of this writing toward the end of March 2020, an unprecedented 100% of casinos in the U.S. and Canada – and many more throughout…
COVID-19: SOLVING PROBLEMS IN GAMING THROUGH INNOVATION
As I sit here in isolation socially distancing myself from others who may have the COVID-19 virus, I wonder when life will get back to…
TECHNOLOGY SUPPORTING HUMAN RESILIENCE
As I write this it is just a few days after Easter Sunday 2020. Like many others, I am working out of my home in…
THE RISE OF THE SPACIAL WEB
One decade ago, the number of devices connected to the internet exceeded the number of people on the planet for the first time. A decade…
STRATEGY FOR SUCCESS IN THIS NEW DECADE OF GAMING & LEISURE IT
The pace of change in Enterprise Information Technology has never been faster. As we begin this new decade, it might be informative to look back…
WE’RE CLOSED
We are living in unprecedented times. As I write this, the dogs are crashed on the sofa, baseball opening day came and went without a…
QUANTUM COMPUTING
I would like to bring attention to a technological race that is going on right now, the results of which are going to bring profound…
POSITIVES OF THE HOSPITALITY VERTICAL MOVING TO SAAS SYSTEMS
As business and solution architects we are often asked, “Why should I move from on-premise to cloudbased technologies?” That is usually followed by, “I’m comfortable…
SOUTHEAST ASIA GAMING AND LEISURE TIGERS: CAMBODIA, MYANMAR AND VIETNAM
As the year 2020 opened, there were great expectations on what the year was to offer for most of us in the gaming and leisure…
LOYALTY THAT TRANSCENDS GUEST EXPECTATIONS IN A NEW 2020
You can find reward and loyalty programs everywhere these days. If you’ve had such a program at your property for a while, it may not…
A TOOLKIT FOR REVENUE MANAGERS NAVIGATING GLOBAL CRISES LIKE COVID-19
There’s no sugarcoating it: Casinos everywhere are shutting down. It certainly is a shock to the system. Things changed rapidly, and we are all facing…
DIGITAL TRANSFORMATION AND COVID-19 GROWTH OF NON-GAMING REVENUE IN CASINOS
Casinos were once a place that gave away goods and services such as hotel rooms, food, beverages and even comped shows to lure players to…
BLACK FIRE INNOVATION CENTER PROMISE AND REALITY!
It was just over a year ago in April of 2019 when the University of Nevada, Las Vegas and Caesars Entertainment announced the creation of…
PREPARING FOR THE FUTURE
Humble advice to industry revenue managers facing a challenging future, from an airline executive who managed through 9/11. Aware of the delays between my writing…
HOW A BUSINESS CONTINUITY PLAN CAN SAVE YOUR ORGANIZATION
If there is a long-term lesson to be learned from COVID-19 (Coronavirus), it’s that we rarely get advance notice that a disaster is about to…
OF DONKEYS AND ELEPHANTS
Yes, it is that time again. The olympics, politics and leap year all happened (or at least were supposed to happen) this year. It is…
A CASE FOR TRAINING
I was recently training a new team member to become a product advocate. The new team member was the subject matter expert for the tool…
BE PRESENT: HOW TO PRACTICE MINDFULNESS DURING UNSETTLING TIMES
For most casino gaming executives, it’s natural to always be on the move. With the global events that have happened so far this year, and…
UNDERSTANDING MARKET RISK WHEN YOU INVEST
How You Can Mitigate the Different Types of Risk in Your Portfolio When you invest your money, you probably know you’re taking on a certain…
GAMING AND HOSPITALITY ANTITRUST DURING A PANDEMIC
COVID-19 has had a profound effect on businesses and employees around the world. After the healthcare industry, perhaps no other sectors of the economy have…
GAMING INDUSTRY: PERFORMANCE REVIEW
The global outbreak of the novel coronavirus (COVID19) and the related public health response have tested world leaders, economies and businesses across the globe. With…
CASINO GAMING IN A MULTICHANNEL WORLD
Interactions with customers used to be relatively simple for gaming companies in the “good old days.” They were largely single-channel interactions—customers walked in the door,…