In a Gaming & Leisure magazine edition from earlier this year, Dr. Mike Essig wrote an editorial outlining some of the applications of artificial intelligence that are bringing (and will bring) value to the casino industry. (It was in the summer 2023 edition). Some from his list included personalized marketing, fraud detection, tailoring games to specific interests – even personalization, customer service, and enhanced food and beverage service, along with others. I think it has become obvious to all in the Gaming & Leisure industry that the use cases and potential value of AI and generative AI are substantial. They are not all confined to the future as there are many applications using AI that provide value today.
The current dynamics and the future promise create a pressing problem for business and technology leaders across our industry. How do we prepare our IT capabilities and enterprise architecture to be enabled for AI today, with a view to the future
READ THE FULL ARTICLE BY JOHN WONDOLOWSKI IN THE 2024 SPRING EDITION OF GAMING & LEISURE MAGAZINE.