Smartphones, as we know them today, are 10 years old. Approximately 45% of the world’s…
Browsing: Hospitality
Since the advent of casino loyalty clubs, data has been a core component of gaming…
If you are like me, you cringe a little when someone says they think our…
2020 was perhaps one of the toughest years in history; however, our suppliers demonstrated wonderful…
As hotels around the world gradually reopen following closures brought about by the COVID-19 crisis,…
Excellent guest service has been the bedrock of the hospitality industry since ancient travel times…
With the pandemic still apart of our daily lives, the fact remains that decisions will…
As hotels around the world gradually reopen following closures brought about by the COVID-19 crisis,…
In my early days at Harrahs, when market research was still fairly new to our…
As we enter the second half of 2020, one thing has become clear – the…
In my Summer 2020 G&L piece “Preparing for the Future,” I discussed the economic consequences…
As the year 2020 opened, there were great expectations on what the year was to…
There’s no sugarcoating it: Casinos everywhere are shutting down. It certainly is a shock to…
Casinos were once a place that gave away goods and services such as hotel rooms,…
It was just over a year ago in April of 2019 when the University of…
I was recently training a new team member to become a product advocate. The new…
For most casino gaming executives, it’s natural to always be on the move. With the…
Interactions with customers used to be relatively simple for gaming companies in the “good old…
I have been in gaming for what seems to be forever. I started off at…
It’s January and that means kicking off the new year with a glimpse into the…
As we shift into gear at the start of a new decade, the single most…
I’ve been traveling now for almost 30 years, and each time my alarm goes off…
If you’re not already hearing it, you soon will be. The phrase “omnichan- nel” is…
In any industry, putting your people first isn’t just good for employees — it’s good…
2019 has brought in another stunning group of nominations for the G&L Gaming & Hospitality…