As I write this it is just a few days after Easter Sunday 2020. Like…
Browsing: leadership
Yes, it is that time again. The olympics, politics and leap year all happened (or…
I was recently training a new team member to become a product advocate. The new…
COVID-19 has had a profound effect on businesses and employees around the world. After the…
All G&L Business Partners are open at this time and available to serve the properties.…
Now that the World Health Organization has declared COVID-19 a pandemic, IT departments must develop…
Over the past decade, the rise of hospitality tech companies like Airbnb and TripAdvisor have…
Golf has been an industry that has regularly followed business trends and models from the…
In gaming and hospitality, your employees—general managers, dealers, security staff, foodservice staff, and cleaning crews—are…
A few years ago, I left for a job interview from my job at the…
In any industry, putting your people first isn’t just good for employees — it’s good…
This is an interesting topic for me, because it is such a hard thing to…
We all know that guests count on employees — not touchscreens — to deliver the…
I was pleasantly surprised a few months ago when I first heard about a new…
Isn’t it tempting to be first? I love being the innovator, the first across the…
I’ve been contributing to G&L on and off for the last 10-plus years, and although…
We’ve all experienced annoying inconveniences at work. Sometimes it feels like the world is conspiring…
Hone a more conscious and complete decision-making process
How humility and trust go a long way in an organization