CREATING A MEMORABLE GUEST EXPERIENCE STARTS WITH EMPOWERING EMPLOYEES

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We all know that guests count on employees — not touchscreens — to deliver the incredible experiences that the gaming and hospitality industry was built on. To flip the script on employee engagement and retention while continuing to provide exceptional customer experiences, organizations must engage their employees and empower them to do just that.

With so many players in the space, there is little room to compete on price or differentiate core product offerings. To win loyalty, gaming and hospitality organizations must hyper-focus on the guest experience — and starting with a foundational employee experience is the key to long-term stability and success.

READ THE FULL ARTICLE BY JOHN KELLY IN THE FALL 2019 EDITION OF GAMING & LEISURE MAGAZINE.

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