Excellent guest service has been the bedrock of the hospitality industry since ancient travel times…
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With the pandemic still apart of our daily lives, the fact remains that decisions will…
Being number one is often a good thing. It is prestigious, envied or “the best.”…
Change is our only constant. However, when we experience a shift as drastic as the…
I didn’t think that I could get the Coronavirus, but it turns out I did.…
After a lifetime of planning and saving, you’re finally on the verge of retirement. However,…
As I write this edition’s article, I am reminded it is not only fall, but…
This article will focus on when an audit should be done and expectations. This article…
Prior to the COVID-19 outbreak causing all casinos in United States to close at some…
The COVID-19 pandemic has become a catalyst for change. What was once “normal” in the…
With the third quarter of 2020 came the response to the COVID-19 health crisis and…
Business Continuity is a topic that is taken for granted much of the time. Smart…
At the beginning of the year, the world was celebrating the return of the roaring…
Many months have passed since our lives were taken over by COVID-19. The casino industry…
By the time this article is published, most or all casinos will be open again,…
Do you know with absolute certainty who ALL of your competitors are? Maybe, but now…
“Wow.” I’ve said that word (in my head and out loud) an awful lot in…
After a century of planes, trains and automobiles, our world is on the verge of…
One effect that the pandemic has had on Enterprise Information Technology is the increased interest…
Improving Golf Operations During COVID-19 It’s been roughly nine months since the arrival of COVID-19,…
As a collegiate basketball player, and life-long fan of the game, I wanted to share…
Human beings have always gathered together in a common setting to share a meal. We…
I am what you would call an early adopter when it comes to technology. I…
As hotels around the world gradually reopen following closures brought about by the COVID-19 crisis,…
In my early days at Harrahs, when market research was still fairly new to our…