Change is our only constant. However, when we experience a shift as drastic as the COVID-19 pandemic, acclimating to a new, suitable routine can be challenging.
Universal regulations have been implemented to limit the risk of spreading COVID-19, but nuances still exist among different industries. While restaurants can pivot to takeout and delivery, only casino properties that have online gaming legalized in their state can provide a remote offering to their audience. Even with iGaming on the rise, customers who are accustomed to playing in brick-and-mortar properties may be reluctant to transition to an online platform.
Most casinos are doing their best to stay resilient during their reopening phases by implementing appropriate spacing, requiring masks for employees and guests, and providing thermal checks at entrances. Updating players regarding on-site policy changes and creative promotions have been effective ways to encourage them to play in a healthy and safe environment.