Ensuring the health and safety of a workforce that serves thousands of guests daily – in the wake of a global pandemic still lingering and still posing a severe threat – requires extensive coordination and tremendous resources.
Technology, of course, plays a role in making manual procedures more streamlined, often enabling organizations to operate with a keen level of agility, flexibility, and transparency – the combination of which is desperately needed to maintain business continuity and resiliency in an industry almost, but not quite, decimated by the rippling effects of COVID-19.
In most cases, state and county regulations have guided casinos, resorts, and other destinations to operate at limited capacity, with strict protocols in place to screen the temperatures of employees and guests and to enforce social distancing. It’s not been business as usual – and it’s not driving revenue as usual, either. But on the bright side, the situation has accelerated the pace of innovation in many regards and across many industry segments as organizations and technology leaders band together to achieve a common goal: mitigating risk of exposure in the workplace and creating environments that are as safe as possible for employees.