Browsing: Human Capital

CREATING A SAFER WORKPLACE

Ensuring the health and safety of a workforce that serves thousands of guests daily – in the wake of a global pandemic still lingering and…

A CASE FOR TRAINING

I was recently training a new team member to become a product advocate. The new team member was the subject matter expert for the tool…

2016 SALARY INDEX & CASINO UPDATE

As of this writing the presidential race is neck and neck between Hillary Clinton and Donald Trump, and by the time you read this the…

EMPLOYEE TRAINING – EXPENSE OR INVESTMENT?

EMPLOYEE TRAINING –EXPENSE OR INVESTMENT? The value of an ongoing training program for a casino’s employees has become even more important in this time of…

2015 SALARY INDEX & CASINO UPDATE

Overview The Presidential elections are just a little over a year away, but after being bombarded with all of the advertisements and hoopla you’d think…

SETTING YOUR CORE VALUES

In my last article, I asked the question: “Do you want true accountability?” Well, do you? Remember the quote I cited from the book The…

What’s In a Title? CIO

Information Technology (IT) has always played an important role in the gaming and hospitality industry to track customer’s purchasing preferences and trends. IT played a…

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