Browsing: Hospitality

A CASE FOR TRAINING

I was recently training a new team member to become a product advocate. The new team member was the subject matter expert for the tool…

CASINO GAMING IN A MULTICHANNEL WORLD

Interactions with customers used to be relatively simple for gaming companies in the “good old days.” They were largely single-channel interactions—customers walked in the door,…

HOW AUTOMATION WILL CHANGE HOSPITALITY

We are certainly at a cross-roads regarding technology; the ability to use automation to make our lives easier and having that very technology eliminate the…

BEYOND THE ANALYTICS

The gaming and leisure industry continues to be extremely competitive with properties consolidating and new entities emerging or slated to join the foray in the…

YIELDING CUSTOMER SERVICE

While waiting for a leadership meeting to start last week, the topic of shift bids came up and how difficult they can be for the…

CHASING NEXTGEN COMPUTING

It’s the same old story, your vendor has released a new version of software for one of your mission critical systems but you’re not able…

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