Browsing: Hospitality

90-DAY DIGITAL TRANSFORMATION CHALLENGE

Smartphones, as we know them today, are 10 years old. Approximately 45% of the world’s population uses a smartphone (Statista and Census Bureau, 2020) and…

MANAGING EFFECTIVE CAPACITY AT YOUR HOTEL

As hotels around the world gradually reopen following closures brought about by the COVID-19 crisis, they face the daunting challenge of balancing the need to…

REIMAGING HOSPITALITY

With the pandemic still apart of our daily lives, the fact remains that decisions will need to be made soon as to how our industry…

THE CASE FOR CLEAN AIR TECHNOLOGY

In my early days at Harrahs, when market research was still fairly new to our industry, company executives were quite surprised to find that customers…

THE NEW NORMAL

As we enter the second half of 2020, one thing has become clear – the world is living in a new normal. Just six months…

A CASE FOR TRAINING

I was recently training a new team member to become a product advocate. The new team member was the subject matter expert for the tool…

CASINO GAMING IN A MULTICHANNEL WORLD

Interactions with customers used to be relatively simple for gaming companies in the “good old days.” They were largely single-channel interactions—customers walked in the door,…

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