Browsing: Hospitality

THE CASE FOR CLEAN AIR TECHNOLOGY

In my early days at Harrahs, when market research was still fairly new to our industry, company executives were quite surprised to find that customers…

THE NEW NORMAL

As we enter the second half of 2020, one thing has become clear – the world is living in a new normal. Just six months…

A CASE FOR TRAINING

I was recently training a new team member to become a product advocate. The new team member was the subject matter expert for the tool…

CASINO GAMING IN A MULTICHANNEL WORLD

Interactions with customers used to be relatively simple for gaming companies in the “good old days.” They were largely single-channel interactions—customers walked in the door,…

HOW AUTOMATION WILL CHANGE HOSPITALITY

We are certainly at a cross-roads regarding technology; the ability to use automation to make our lives easier and having that very technology eliminate the…

BEYOND THE ANALYTICS

The gaming and leisure industry continues to be extremely competitive with properties consolidating and new entities emerging or slated to join the foray in the…

YIELDING CUSTOMER SERVICE

While waiting for a leadership meeting to start last week, the topic of shift bids came up and how difficult they can be for the…

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