As we finish the first quarter of 2026, the gaming and hospitality landscape is on the verge of a fundamental transformation. Every conversation I have with casino operators, hotel executives and brand leaders, from urban gaming hotels to sprawling multi-brand groups, comes back to the same crossroads: technology is not just an enabler, but the engine that drives how we delight guests, empower staff and future-ready our businesses.
Today’s guests expect more. They want personalized journeys, intuitive digital interactions and seamless service, whether they’re entering a hotel suite, pulling up to a casino table, or orchestrating a global event. Meeting those needs means rethinking core operations, data strategies, and how we use innovations such as AI, mobile and integrated ecosystems to deliver meaningful impact every day.
READ THE FULL ARTICLE BY ALISSA HENDEL IN THE SPRING 2026 EDITION OF GAMING & LEISURE MAGAZINE.