Why Customer Experience (CX) Programs Are Essential in Economic Downturns In today’s unpredictable economic landscape,…
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Technology has played a transformative role in sports from the earliest mechanical tools to today’s…
“In a world of noise, the advantage goes to those who can detect the signal.”…
The transformation from traditional corner bookmakers to sophisticated digital platforms represents one of the most…
Personalization In Modern Hospitality Experiences With any industry, when we engage a company that is…
SKYPE was a proprietary telecommunications application operated by SKYPE Technologies, a division of Microsoft, best…
Every now and then a vendor presents themselves to a technology department with the next…
Inspired by Will Guidara’s Unreasonable Hospitality, this article reimagines how casinos can use technology not…
The casino industry has always thrived on excitement, atmosphere, and high-touch service. But as guest…
This is the second of a series of three articles that illustrate the process consumers…
As we delve into the exciting trends that will shape the casino industry’s future,let’s explore…
One thing has remained true about gambling throughout its thousands of years of history: Those…
Modern travel is all about the experience. Guests are looking for more than just a…
Gaming companies today face a curious contradiction. The same digital transformation that’s driving unprecedented growth…
In today’s increasingly digital and regulated environment, identity validation is no longer just a compliance…
Casinos have always been high-stakes environments not just on the gaming floor, but in the…
Casinos around the globe rely heavily on loyalty programs to drive repeat visits, higher spending,…
Casino operators invest heavily in creating compelling offers, carefully crafted messaging, and multi-tiered promotions. But…
A CONVERSATION WITH MARK SIEGEL AT GOLFASIAN This edition’s International Road Trip is a focus…
When I was young in the IT trade, I learned that as a creative person,…
I recently had the opportunity to participate in a study group on the effectiveness of…
“We Have Great People. But Somehow, We’re Still Losing Them.” A couple of years ago,…
After more than 20 years in executive recruitment, I have had the privilege of working…
Ways to help limit the effect of taxes on gains from your portfolio. You likely…
The world of accounting has undergone a major transformation since the turn of the millennium.…