Creating Moments of Hospitality Magic In today’s hospitality industry, technology is pivotal for efficient operations…
Browsing: hospitality
For casino hotels, the loss of direct bookings has an unfortunate two-fold effect – losing…
What is Free-Play? These are slot credits awarded to gamblers by the casino, allowing them…
When I think of the Super Bowl in Las Vegas, the first word that used…
This is part two of a four-part series on creating a competitive advantage. In part…
Let’s face it—it has been a crazy few years. After managing through unprecedented closures and…
In the bustling world of casino resorts, where guests seek a harmonious blend of excitement,…
Increasingly, we live in a deeply digital, on-demand world. As such, the interconnected realms of…
Want to know why casino hotels should do away with old-school thinking of filling up…
This is part one of a four-part series on creating a competitive advantage. For those…
It was an extraordinary year for labor unions nationwide – more strikes and more employees…
Many years ago in my marketing class, I was covering the topic of pricing and…
The use of intelligent automation (IA) has been growing in popularity across various industries as…
Increasingly, we live in a deeply digital, ondemand world. As such, the interconnected realms of…
Revenue management professionals have been complaining about several activities in our roles for years, but…
As the casino industry looks to rebuild and recover from the COVID-19 pandemic, there is…
It’s one thing to welcome guests and patrons through your doors; it’s another to truly…
2022 was an excellent year for many gaming properties making 2023 projections show a flatter…
If I was writing this same article 10 years ago today, the chances of me…
As we close out 2022, we can reflect on whether it was a better and…
The Evolution of Creating the Hospitality Guest Experience This piece is the third of a…
It has been three years since the pandemic began, and the industry is still challenged…
How do you find the right balance between human-driven service and the benefits of technology?…
Compost happens… um… I mean, mistakes happen when it comes to F&B ordering and the…
We’ve all heard the saying, “If you can’t stand the heat, then you better get…