MODERNIZING & MOBILIZING THE GUEST EXPERIENCE

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The state of guest satisfaction today is heavily swayed by convenience and access to the things guests want most. As the world becomes increasingly fast-paced, tech-minded consumers are looking to buy things quickly. They expect consistent levels of technological sophistication wherever they decide to spend their money.

An upsurge in flexible point-of-sale technology in the form of kiosks and smartphone ordering has perpetuated the trend of self-service in restaurants, coffee shops, cafes and even gift shops. In the restaurant industry, some venues report that current technology can improve order accuracy and increase overall guest spend. With an automated ordering system that allows visitors to peruse food or retail menus and check out on their own, resorts are minimizing labor costs and personalizing the guest experience. Today we share a few reasons why self-service kiosks and mobile ordering are becoming standard fixtures in gaming and hospitality environments.

READ THE FULL ARTICLE BY PRABUDDHA BISWAS IN THE FALL 2019 EDITION OF GAMING & LEISURE MAGAZINE.

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