Compost happens… um… I mean, mistakes happen when it comes to F&B ordering and the…
Browsing: Food & Beverage
We’ve all heard the saying, “If you can’t stand the heat, then you better get…
The pandemic has allowed casinos to do what they always wanted to do, but were…
For the past two years, we’ve been fraught with prolonged supply chain delays, staffing shortages,…
How to Meaningfully Enhance Guest Services and Measurably Increase F&B Revenue When we cite the…
As the pandemic recovery gains momentum, members of our industry are rightfully examining all aspects…
It’s not completely clear how easily the coronavirus spreads on surfaces—the CDC says that it’s…
While public health experts believe a vaccine for COVID-19 may be available early next year,…
As a collegiate basketball player, and life-long fan of the game, I wanted to share…
Human beings have always gathered together in a common setting to share a meal. We…
As we shift into gear at the start of a new decade, the single most…
If you’re not already hearing it, you soon will be. The phrase “omnichan- nel” is…
The state of guest satisfaction today is heavily swayed by convenience and access to the…
Streamline your kitchen for higher guest satisfaction
I’m sure you’ve all heard of 3D printing by now and since many of you…
Stating the blatantly obvious, customer happiness matters. The greatest luxury property can receive 1-Star as…
Our industry is in the middle of a major pivot. It’s an exciting time to…
Servers & Bartenders Pay Tax on Tips I want to start this story off by saying…
QUEUE MANAGEMENT FOR CUSTOMER SERVICE & PROFITABILITY By the time you are 65 years old,…
There’s incredible opportunity at the point of sale. It’s where the rubber hits the road…
In the last issue of G&L, you read about the innovative technology being implemented at…
Can the consumer and restaurateur ever agree on a menu? The many factors that go…
The bar and nightclub business has taken off in the last 10 years. Bottle service, all-night parties, and celebrity DJ’s rule the scene. In many regions around the country, liquor sales have surpassed gaming and hotel revenues by a large margin. While there is a ton of money to be made in the bar, it’s a widely known fact that bartenders steal, over-pour, waste, and generally get away with a lot more than they should.