Excellance in Customer Service. According to the Huffington Post” “Zogby Analytics, in partnership with MSN, recently released its seventh annual customer service survey, which ranked about 150 brands by customer satisfaction derived from surveys. To make it into the final results, each brand had to have reports from at least 500 respondents who had interacted with the brand in the last year,” said Chad Bohnert, Zogby’s chief marketing officer.
So, what companies made the top of the list and more importantly what criteria was measured? The survey boiled down to two factors – how well are customers getting problems resolved and what is the company doing to minimize customer service issues.
READ THE FULL ARTICLE BY TAMI WANKOFF IN THE SPRING 2021 EDITION OF GAMING & LEISURE MAGAZINE.