STAYING CONNECTED WITH THE CONNECTED GUEST: THE INTERNET OF THINGS FOR HOSPITALITY In the last…
Browsing: Hospitality
When I think of the Super Bowl in Las Vegas, the first word that used…
This is part two of a four-part series on creating a competitive advantage. In part…
Let’s face it—it has been a crazy few years. After managing through unprecedented closures and…
In the bustling world of casino resorts, where guests seek a harmonious blend of excitement,…
Increasingly, we live in a deeply digital, on-demand world. As such, the interconnected realms of…
Want to know why casino hotels should do away with old-school thinking of filling up…
This is part one of a four-part series on creating a competitive advantage. For those…
It was an extraordinary year for labor unions nationwide – more strikes and more employees…
Many years ago in my marketing class, I was covering the topic of pricing and…
The use of intelligent automation (IA) has been growing in popularity across various industries as…
Increasingly, we live in a deeply digital, ondemand world. As such, the interconnected realms of…
Revenue management professionals have been complaining about several activities in our roles for years, but…
As the casino industry looks to rebuild and recover from the COVID-19 pandemic, there is…
It’s one thing to welcome guests and patrons through your doors; it’s another to truly…
The Evolution of Creating the Hospitality Guest Experience This piece is the third of a…
It has been three years since the pandemic began, and the industry is still challenged…
How do you find the right balance between human-driven service and the benefits of technology?…
The Evolution of Creating the Hospitality Guest Experience This piece is the second of a…
Every organization these days has some sort of vision or initiative around personalized guest or…
Casino patrons are back in record numbers, however, you might be surprised from where the…
Casinos have a much more complex revenue picture than your typical hotel. There are rooms,…
As compared to 2021, the calendar shows losing a Thursday and gaining a Saturday which…
Commercial gaming market around the country continued to report expanding revenues through the second quarter…
Casino revenue in 2022 is on track to reach the highest levels yet, and properties…