What do you think of when you hear Scrum, ScrumMaster, Ceremonies, Scope Creep, and Sprint Planning? Do you think of a group of friends grabbing their 10-sided die to play the latest role-playing game? No? Well, maybe that is just me. Of course, even if you recognize these words as part of an agile or scrum software development cycle, you still may not realize what is involved in the process of bringing that software update or new platform to your casino.
On the casino operator side, we often prep a few hours to a few weeks before upgrading a software system used in the casino.
With many moving pieces, including regulatory approvals, user training, and increased technical support during and after the go-live, the time spent beforehand is usually directly related to the complexity of the upgrade or installation of a new platform.
To paraphrase Robert Burns, the best laid plans of men and mice often go awry. Despite careful planning, inevitably, there is always a bug, or a few, found after the install is complete. Hours, days, and sometimes weeks are then spent by the vendor and the casino to make the product “right.”