Ah… the dreaded request for proposal. While tedious and perhaps frustrating, the resultant outcome can elevate (or set back) your enterprise for years to come. Knowing what aspects to solicit is paramount when searching for a technology partner that can sustainably elevate your enterprise and uphold your most important asset: your valued brand.
Hopefully this article will provide insight into what questions should be asked—and what responses you should look for—during this (daunting) fact-finding process.
Stakeholder Questions General
• Is the solution server, cloud, or hybrid based? For the enterprise, best practices dictate an on-prem server with cloud utilization (but not dependency) whenever feasible.
• What operating system do the terminals run? Best practices dictate a Microsoft-centric platform for the utmost in scalability, agility, and security.
• Do the terminals have guest-facing displays? Utilization helps ensure order accuracy, thus lowering F&B waste, while elevating guest satisfaction.
READ THE FULL ARTICLE BY LARRY M. FIEL IN THE 2023 SUMMER EDITION OF GAMING & LEISURE MAGAZINE.