Let’s face it—it has been a crazy few years. After managing through unprecedented closures and business impact during the pandemic, the roller coaster ride has continued. Record-low unemployment and corresponding labor shortages, skyrocketing inflation and impacts to consumer confidence, along with changes in guests’ expectations and a corresponding guest satisfaction crisis are just a few of the many challenges we have faced.
READ THE FULL ARTICLE BY MATTHEW GUGLIELMETTI, DR. KELLY MC GUIRE, & NICK SUTHERLAND IN THE 2024 SUMMER EDITION OF GAMING & LEISURE MAGAZINE.