Quick Custom Intelligence (QCI), the leader in unified real-time intelligence for gaming and hospitality, today…
Brand New Customer Service Benchmark Survey Fort Lauderdale, FL — June 30, 2026 – ComOps,…
This issue’s New & Cool section spotlights TPI’s Player Connect mobile platform, PALUSA’s Paltronics Design…
How often do you get to go from A to B without facing any obstacles?…
How do I fix IT? This is perhaps the most common question a third-party consultant…
The gambling and gaming industry is at an inflection point. In just a few years,…
Recently a reporter from USA Today contacted the Harrah College of Hospitality to find a…
Global travel demand is entering a period of heightened uncertainty, shaped by shifting traveler sentiment,…
From blanket giveaways to disciplined reinvestment, the shift to a smarter comp strategy is redefining…
Casino leaders take pride in knowing their guests. Hosts build relationships over years. Operators walk…
As casino resorts continue to evolve into fully integrated entertainment destinations, the role of loyalty…
Not long ago, I was at an industry event when a gaming executive with two…
Every gaming executive reading this article understands that the threat landscape has fundamentally changed. Ransomware…
The most valuable moments on your gaming floor are the ones you never interrupt. The…
Why would a bank send – by email or USPS – a notice stating an…
I was having an argument with a recruiter about my resume a while back. It…
There’s a quiet paradox playing out inside the gaming and leisure industry. The leaders who…
It may seem like common sense that the candidate who gets hired for an opportunity…
What if the most underperforming asset in your business … is you? Have you ever…
When the market is volatile, almost everyone thinks about their financial future and the potential…
MEET THE MOST EXHAUSTED DEPARTMENTS: ACCOUNTING AND FINANCE As gaming and hospitality organizations continue navigating…
State Level Observations Several states are distorting the national aggregate — either positively (new supply)…
Selected Market Indicators MAY 2026 The AGEM Index rose by 54.38 points to 1,578.22 in…
In the latest reporting period, domestic gaming operators experienced steady demand despite broader economic headwinds.…
We As our industry continues navigating rapid transformation across operations, technology, guest expectations, cybersecurity, AI,…