2021: WHAT’S MISSING, WHAT’S NEXT & WHAT’S MAKING A COMEBACK

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Serendipity (ser·en·dip·i·ty): the faculty or phenomenon of finding valuable or agreeable things not sought for.

I’ve always loved this word. For some reason it (and its adjective form serendipitous) feels good to say out loud, and the meaning closely mirrors: chance, fate, luck. Who doesn’t want more of that in their life? Why does this matter to the readers of G&L? In my mind, it’s what happens when we are physically in the workplace and not remote. It’s what happens when we meet for cocktails or head out on the golf course. It’s what happens when we meet someone new at a conference or tradeshow. It’s what happens when we all get together – in person. It’s what’s missing when we are on our laptops, “efficiently, effectively and securely” still getting the job done in our jammies at home instead of doing all of what I previously mentioned above.

Don’t get me wrong, it has been absolutely necessary to take a pause this past year and thank goodness for technology to get us all through it. In 2020 and still even into 2021 for some, tribal casinos shut down for a period of time. But for the most part, IT departments did not. Moving to and supporting a remote workforce in an instant was required. Tribal governments still needed to operate to support critical membership services. Every single meeting became a video interaction both internally for operations and externally with vendors and providers. And industry events, like our very own TribalNet Conference, pivoted to fully virtual and didn’t miss the opportunity to keep everyone connected in the only way we could in 2020. But while we have all been doing our best to make it through this past year, we CAN’T settle for this to be “the new norm.” We NEED and are missing those serendipitous occasions where things just “happen” when different people, minds and personalities get together, all in the same space.

READ THE FULL ARTICLE BY SHANNON BOUSCHOR IN THE SUMMER 2021 EDITION OF GAMING & LEISURE MAGAZINE.

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