One of the largest job influences that exists within a company is the culture. Be it the culture of an entire property, within a specific department or that culture that exists between two departments. The interactions between departments are a critical component of the technology team as almost every department winds up interacting with technology for one reason or another. For this article, I am going to refer to a section of an email received by a technology leader from another department leader at a casino property. It is an example of what happens when cultures collide.
“While I appreciate your desire to complete this project, I feel as though the XXs are continuously expected to sharpen their technical skills and figure things out on their own. This is not my expectation of the XXs.”
When my colleague received this email they assured me that they were “hot” and ready to go rounds with the other leader. However, the old adage, “Don’t type angry,” took precedence, and a potentially resume building email was not sent.
Names have been changed to protect both leaders. The sender of the email, “Kyle Contreras,” and the technology leader, “Willson Hendricks,” had exchanged emails concerning the completion date of a project that required Kyle’s team to be able to print to multiple printers. Willson had suggested Kyle’s subordinates could follow the instructions in a document detailing how to add a network printer to their computer. The excerpt above was a standalone paragraph in Kyle’s response.
READ THE FULL ARTICLE BY DR. MIKE ESSIG IN THE 2022 SPRING EDITION OF GAMING & LEISURE MAGAZINE.