DON’T SAY NO

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How many times have you seen this happen? A member of the end user community calls your help desk and asks for some assistance with some application your team has never heard of because something was rolled out without Technology’s involvement. The service desk person then replies to that call for help with, “No, I don’t know what that is and pretty sure we don’t support it.” Be honest – you know that technology teams hate being surprised by an end user with some new application nobody in the office has ever heard of before. Unfortunately, one of the traps technology departments fall into frequently is answering “no” when asked for help about the unknown.

READ THE FULL ARTICLE BY DR. MIKE ESSIG IN THE SPRING 2020 EDITION OF GAMING & LEISURE MAGAZINE.

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