The hospitality, casino, and travel industries are constantly evolving to meet the ever-changing needs of guests and travelers. New technologies like Conversational AI and Generative AI (GenAI) are playing a significant role in this transformation, offering innovative ways to personalize experiences, improve efficiency, and enhance customer service. More enterprises are looking for ways to optimize their communication channels, save costs and create a new benefit from deploying AI to accomplish tasks such as: reduce handle time, increase revenue opportunities, provide operational efficiencies and productivity.
READ THE FULL ARTICLE BY MICHAEL CARUSO IN THE 2024 SUMMER EDITION OF GAMING & LEISURE MAGAZINE.