IT leaders are tasked with helping their companies with many initiatives that align with corporate publicly stated direction. In recent discussions with CIOs across the gaming, travel and sports industries, they are facing many types of challenges to get ready for future growth. Here are a few topics that these leaders are focused on in the next three to five years.
First, what initiative has the most substantial impact toward business resilient digital transformation in our industry?
Most agree digital transformation for integrated casinos, hotels, restaurants, cruise and airlines is changing the way a business interacts with customers through a consistent CX to deliver whenever the customer wants or needs the product. Here is a list of top DT projects in focus that may help companies optimize their business and guest outcomes.
First up is ML and AI. Let’s first frame up why these are an important digital component for IT leaders moving forward.
READ THE FULL ARTICLE BY MICHAEL CARUSO IN THE 2022 WINTER EDITION OF GAMING & LEISURE MAGAZINE.