ComOps

ComOps is a strategic consulting and managed services firm dedicated to helping casinos, hotels, resorts, and hospitality organizations improve customer experience, operational performance, and revenue generation. Founded in 2021, the company combines decades of industry expertise with innovative technology solutions to help organizations better understand their guests, optimize operations, and create lasting customer loyalty.

ComOps specializes in four core practice areas: Customer Experience (CX), Contact Center Operations, Revenue Management, and Digital Innovation. Through these services, the company supports clients with strategy development, technology implementation, managed services, analytics, process improvement, and operational support. The firm’s team works closely with casino and hospitality operators to transform customer feedback into actionable insights, improve service delivery, increase guest engagement, and drive measurable financial results.

As a strategic partner of Medallia and PolyAI, ComOps helps gaming organizations deploy and maximize solutions for guest feedback management, speech analytics, conversational AI, and customer journey optimization. The company also supports organizations with quality assurance programs, employee experience initiatives, digital transformation strategies, and AI-powered service enhancements designed to improve both guest satisfaction and operational efficiency.

Today, ComOps serves a diverse portfolio of gaming and hospitality clients throughout North America and internationally, supporting more than 250,000 hotel rooms and resort accommodations worldwide. The company works with organizations ranging from independent properties to some of the industry’s most recognized casino and hospitality brands. Its approach focuses on delivering practical, measurable outcomes that help clients increase loyalty, improve profitability, and strengthen their competitive position in an increasingly experience-driven marketplace.

Headquartered in South Florida, ComOps continues to expand its capabilities and partnerships while maintaining its commitment to helping gaming and hospitality organizations leverage data, technology, and customer insights to create exceptional experiences for both guests and employees.

Website: www.comops.com
Headquarters: South Florida, USA
Industry Focus: Gaming, Hospitality, Hotels, Resorts, and Customer Experience Technology
Core Services: Customer Experience, Contact Center Operations, Revenue Management, Digital Innovation, Managed Services, AI & Automation, and Strategic Consulting.