Every few years we are faced with understanding macro trends that are long-term perspectives that disrupt our market. The hospitality industry has been faced with many challenges over the past few years, closure of hotels, high cost of labor, trying to find and keep talent and staying competitive. Then all of a sudden, in a short period of time a trend comes along that changes everything. This year it is clearly AI or more specifically Generative AI. So what are the macro trends we are seeing around this new technology wave that hospitality companies are rushing to capture and adopt in their enterprises.
READ THE FULL ARTICLE BY MICHAEL CARUSO IN THE 2024 FALL EDITION OF GAMING & LEISURE MAGAZINE.