Wind Creek Hospitality Selects Agilysys Solutions to Enhance the Guest Journey & Improve Operations

Resort Expands Partnership with Agilysys for SWS Inventory & Procurement, And Adds InfoGenesis® Point-Of-Sale (POS), rGuest® Buy Guest Kiosk, rGuest® Buy OnDemand & Agilysys Authorize
ALPHARETTA, GA. — June 2, 2020 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Wind Creek Hospitality has expanded its existing relationship with Agilysys with the addition of the award-winning InfoGenesis POS solution as well as rGuest® Buy Guest Kiosk, rGuest® Buy OnDemand and Agilysys Authorize for all of its properties.
A longtime user of Agilysys’ Stratton Warren System (SWS) for inventory and procurement, Wind Creek expanded their SWS deployment enterprise-wide including new sites. To complement SWS, Wind Creek knew they wanted to look to Agilysys when selecting new POS, guest self-service ordering and contactless payment software. Agilysys partnered with Wind Creek to re-imagine the food and beverage guest experience for their patrons. Leveraging Agilysys’ omni-channel suite of solutions, Wind Creek is able to offer a contactless experience, from ordering to delivery to payments, while still retaining the warmth of service that exemplifies Wind Creek Hospitality. Guest are now able to earn and redeem their gaming rewards automatically at all Wind Creek outlets. Coupons and offers that required patrons to print to redeem as well as operations to manually track transactions are now eliminated in favor of one-touch electronic redemption right at the point of sale.
“When searching for point-of-sale technology, the executive team once again chose Agilysys as our partner in order to increase operational efficiency and enhance guest service across the entire property. These solutions are helping us heighten guest satisfaction and continue to improve our service while delighting our guests,” said Wind Creek Hospitality’s Chief Information Officer, John Enriquez. “Agilysys has been a trusted partner for many years, and we are confident their solutions for point-of-sale and guest engagement will be a great fit for us.”
Dedicated to providing a first-class guest experience, Wind Creek Hospitality has become one of the most respected and fastest-growing brands in the gaming industry. Their portfolio includes 10 properties located throughout the United States and the Caribbean, with each destination providing a uniquely entertaining escape for guests.
“We are thrilled about our expanding relationship with Wind Creek,” said Ramesh Srinivasan, President and CEO at Agilysys. “I have no doubt that our solutions will boost food and beverage efficiency and help provide a more seamless guest journey across all of their properties. We are proud to be a partner of Wind Creek Hospitality and we look forward to helping facilitate a more efficient, supportive guest experience with our rapid product innovation and world class customer service.”
Wind Creek Hospitality (WCH) is the principal gaming authority of the Poarch Band of Creek Indians. WCH manages the Tribe’s gaming facilities including: Wind Creek Atmore, Wind Creek Wetumpka, Wind Creek Montgomery, Wind Creek Bethlehem, Wa She Shu Casino in Nevada, Renaissance Aruba Resort & Casino, Renaissance Curacao Resort & Casino, and WindCreekCasino.com as well as racetracks in Alabama and Florida.
InfoGenesis POS is an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency.
rGuest Buy OnDemand is a self-service F&B ordering solution that offers an intuitive guest-facing order and pay experience. rGuest Buy OnDemand allows guests to place and pay for orders using their own device – phone, tablet, laptop -making the ordering process easier and freeing up staff to spend more time with guests. The result is dramatically increased revenue opportunities and more chances to enhance guest service.
Agilysys Authorize makes it easy to accept and track cashless transactions whenever and wherever guests are, allowing them to pay using methods that limit contact with staff. For F&B payment, Authorize allows guests to use their own mobile device, scan a QR code on the InfoGenesis check, review a digital copy of the check, add a tip & initiate payment. Authorize also provides support for fully-automated and secure online payments for room deposits, 3rd party guarantees and folio charges – while eliminating the need for manual credit card authorization forms.
About Agilysys
Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.
For more information, visit www.agilysys.com.