The award-winning property looks to hospitality’s broadest platform to elevate guests’ experience
Los Angeles, CA (October 08, 2019) – INTELITY®, the broadest guest engagement and staff management platform in hospitality, announced today that it has inked a deal with FireKeepers Casino Hotel in Battle Creek, MI as part of the hotel’s multi-million dollar expansion. The current hotel tower has been designated a AAA Four Diamond award winner for the past five consecutive years, and the new eight-story tower will align with FireKeepers’ same standards of excellence.
“We know our guests are looking for mobile check-in and enhanced on-demand services,” said Jim Wise, FireKeepers VP of Marketing. “As we invest in expanding our award-winning hotel, we also wanted to invest in technology that dramatically exceeds guests’ expectations – INTELITY helps drive that result.”
FireKeepers will use INTELITY’s award-winning platform to streamline operations and create a frictionless guest experience across the property. Through the platform, guests will have access to a branded mobile app, which offers mobile check-in, mobile key, and the ability to request amenities, book reservations, view current promotions and communicate with staff. Guest rooms will feature in-room tablets, which function as a digital compendium and offer access to the property’s amenities and services as well as in-room dining, hotel promotions, retail offerings, and more.
“We’re pleased to have been selected by FireKeepers as they embark on this expansion,” said INTELITY SVP of Sales, Ben Keller. “Casinos have recognized the need for technology that connects hotel guests with staff and the casino floor. We look forward to working with the FireKeepers IT and Marketing teams in optimizing their use of the INTELITY platform to provide a superior and seamless guest experience.”
INTELITY will be attending G2E in Booth #3212 from October 15-17. To meet with the team, or to see a demo, please visit the website or email demos@intelity.com.
About INTELITY
INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive, fully integrated solutions to better connect and manage guest experience and staff operations, in a single platform. INTELITY has been named the “Official Mobile and In-Room Technology Provider” by Forbes Travel Guide in 2017, 2018, and 2019, and is in use by major hotel groups, including Marriott’s Autograph Collection, YOTEL, Proper Hospitality, Frasers Hospitality, Fairmont, and more. For more information or to view current job openings, please visit www.intelity.com.
About FireKeepers Casino Hotel
FireKeepers Casino Hotel, located just off Interstate 94 at Exit 104 in Battle Creek, MI, has been named Best Casino by audiences in Western Michigan and Northern Indiana, plus earned multiple awards in the Casino Player Magazine Best of Gaming 2019 Native Midwest category, including Best Casino. FireKeepers was recognized as 2019 Employer of the Year by Michigan Works! Association and was also selected as one of the Best Casinos to Work For by Casino Player Magazine. FireKeepers’ signature restaurant, Nibi, is a multiple recipient of the Wine Spectator Award of Excellence. The property features 2,900 slot machines, 70 table games, a live poker room, and bingo room. FireKeepers offers a AAA-rated Four Diamond resort-style hotel with 243 rooms, a functional multi-purpose event center, six distinctive dining destinations, and multiple lounges. Driven by high demand, construction on a second hotel tower is underway and expected to be complete in late 2020. FireKeepers is the title sponsor of the FireKeepers Casino 400, a Monster Energy NASCAR Cup Series race at Michigan International Speedway, and a host of the FireKeepers Casino Hotel Championship a Symetra Tour-Road to the LPGA golf event. For more information, visit www.firekeeperscasino.com.
FireKeepers Casino Hotel is owned and operated by the Nottawaseppi Huron Band of the Potawatomi.
